Privacy Policy
TiTiVPN respects your privacy. This page explains what we collect, how we use it, and how we protect it.
Last updated: 2026-07-29
Scope
This policy applies to the TiTiVPN website, apps, and related services. By continuing to use the service, you acknowledge that you have read and understood this policy.
Information we collect
- Account data: email used for sign-up/login, password hashes, and invite relationships needed to operate your account.
- Service data: plans, subscription status, order/payment results (necessary fields returned by payment providers), and device identifiers required to provision service.
- On-device client data: subscription config, node latency, connection state, and redacted diagnostics for local display and troubleshooting. Browsing or communication content is not uploaded by default.
- Technical logs: to keep the service available and secure, servers may record request time, IP, and API errors for the shortest practical retention period.
What we do not do
- We do not sell your personal information
- We do not track your browsing content for advertising profiles
- We do not ask for sensitive identity documents unrelated to the service (except where required by law or payment compliance)
How we use information
We process information only as needed to provide the service, including to:
- Create and maintain accounts, and activate or renew plans
- Establish VPN connections and show subscription/node status
- Handle payments, refunds, and support requests
- Prevent abuse, fraud, and security risks
- Improve reliability and troubleshoot issues
Sharing and third parties
We share limited information with third parties only when necessary to deliver the service—for example payment processors, infrastructure providers, and email delivery. They may use the data only for the agreed purposes.
Do not share your subscription URL with others; misuse can compromise your account or create abnormal traffic.
Your controls
- You can clear local caches and diagnostic logs in the client
- Uninstalling the app removes app-local data
- To delete your account or export account-related information, contact support
Security and retention
We apply reasonable technical and organizational measures to protect data, but no internet transmission is perfectly secure. Account-related data is kept while the service is active and for periods required by law; afterward it is deleted or anonymized.
Policy updates
We may update this Privacy Policy. Material changes will be communicated reasonably via the website or client. Continued use after an update means you accept the revised policy.
Contact us
For privacy questions, email support@titivpn.com or visit Support. You may also review the Terms of Use.